Privacy Policy

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

    • To improve our website in order to better serve you.
    • To administer a contest, promotion, survey or other site feature.
    • To send periodic emails regarding your order or other products and services.
    • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

      • We use regular Malware Scanning.

We use cookies to:

      • Understand and save user’s preferences for future visits.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
      • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
      • If users disable cookies in their browser:
        If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly. However, you will still be able to place orders User Login, Booking of any Services over the telephone by contacting customer service.
        Does our site allow third-party behavioural tracking?
        It’s also important to note that we allow third-party behavioural tracking.
        Fair Information Practices
        The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
      • We will notify you via email Within 7 business days.
      • We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions Process orders and to send information and updates pertaining to orders. Send you additional information related to your product and/or service Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

EKI Energy Services Limited,
Enking Embassy, Office no. 201, Plot 48,
Scheme 78 Part-2, Vijay Nagar,
Indore-452010, Madhya Pradesh, India
Phone: +91 (0) 731 42 89 086
Email: business@enkingint.org

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EKI Energy Services Limited (‘the Company’) is committed to providing effective and prompt service to its stakeholders. The Company has in place, a designated e-mail address i.e. cs@enkingint.org for assistance and/or grievance redressal and is closely monitored by the Company Secretary of the Company. The escalation matrix for complaints relating to the securities of the Company is as provided below:

Ms. Itisha Sahu

Company Secretary

Address: 903, B-1 9th Floor, NRK Business Park, Scheme No. 54, PU4, Indore 452010, Madhya Pradesh India

Mail: cs@enkingint.org

In case of non-redressal of the complaint to the investor’s satisfaction, within a reasonable time frame, the investor may approach-

Mr. Mohit Kumar Agarwal

Chief Financial Officer

Address: 903, B-1 9th Floor, NRK Business Park, Scheme No. 54, PU4, Indore 452010, Madhya Pradesh India

Email: cfo@enkingint.org

In case a complaint is still not redressed to the investor’s satisfaction, the investor may approach the Securities and Exchange Board of India and file their grievance through “SCORES”, the centralized online system for lodging and tracking complaints.

SCORES facility can be accessed through the weblink http://scores.gov.in

Filing complaints on SCORES – Easy & quick

  1.        Register on SCORES portal 
    b.        Mandatory details for filing complaints on SCORES: 
        i.        Name, PAN, Address, Mobile Number, E-mail ID 
    c.        Benefits: 
         i.        Effective communication 
         ii.        Speedy redressal of the grievances