Implementing an ISO 9001 Quality Management System

Implementing an ISO 9001 Quality Management System

Quality is everywhere searched for! 

Quality is a non-compromisable asset that one cannot afford to miss, be it a marketer, a customer or a big business! 
Every organization has a different way to operate but is your way of working and proceeding guarantees to consistently produce good quality products and services? 
Well, if you lack knowledge about ISO 9001 standards and its new 2015 edition requirements, you’ll definitely give a chance to your opponents to doubt upon your capabilities. 
 
The Quality Management Solutions are there to back you up with the quality principles to be followed in your workflow processes, ensuring prolonged business advancements to carry out your activities in an orderly manner. 
 
Are you aiming towards ISO 9001 Quality Management System? Check out the implementation process that goes off systematically bringing a lot of gains for a business to advance. 
 
Implementation of an ISO 9001 QMS
 
Follow these below primary steps to implement an ISO 9001 certified QMS effectively within your organization.
 
1. COMMITMENT FROM TOP MANAGEMENT
We all know that nothing can proceed further if no approval is received from the top management. Likewise, implementing ISO 9001 standards require full consent of the senior management to get registered with the ISO 9001: 2015 edition and successfully qualify through its certification. Being determined and committed, your company can well demonstrate to the clients your overall business efficiencies which ultimately, helps to procure tenders and projects. 
 
2. ESTABLISHING AN IMPLEMENTATION TEAM
After the approval, there arises the need for a team to be developed that can manage the workings and executions of the system. The collaboration of a service provider and a management representative comes into the roleplay where they both are responsible for planning and overseeing the implementation of a QMS inside an enterprise. The coordination of these executives, employees, and authorities is what is merely needed.
 
3. CONDUCTING ISO 9000 AWARENESS PROGRAMS
The aim why a quality management system is important can be well communicated to the employees by holding ISO 9000 family standards awareness programs. As a QMS not only benefits the business, instead makes personnel and workers more productive and efficient, seminars and training should be organized which are fruitful in the long-run. 
 
4. CREATING A DOCUMENTED IMPLEMENTATION PLAN
There is a great need to ensure that you have a plan ready to pen-down the details of the quality managing tool. A well-structured and a documented implementation plan will include any non-conformance issues, identify and describe whether the previously used QMS complies to the specified ISO 9001 standards or not.
 
5. CONTROL OF DOCUMENTS
The documentation made should be managed effectively and should be made as easy and simple as possible for others to read and use accordingly. 
A documented system should be created which will include:
– Approval
– Revisions 
– Storage
– Distribution
– Issues
– etc.
 
6. IMPLEMENTATION
The best practice to implement a quality management system, especially for large-scale companies is to make it done in parallel to developing your documentation plan. The benefit of executing the implementation along with the plan is to evaluate the effectiveness of the system to be applied in different areas and departments. Internal inspection and reviews from the management can help you monitor the effectiveness of a QMS conforming to ISO 9001 standards.
 
7. PRE-ASSESSMENT AUDIT
As said earlier, ISO 9001 standard needs a certification to be done by the company end. Therefore, a pre-examining audit is conducted to tag your firm with an ISO 9001:2015 certification. A professional auditor from the Indian Organization for Standardization is thus sent to conduct the service maintaining the confidentiality of the assessment. 
 
8. CERTIFICATION 
If the certification body is satisfied with the workings and process flows of a business, certification is then awarded to that particular organization. Once your quality management system is stabilized and has been in use for a few months, the application for certification can be submitted. An audit is run on the documents, and if it conforms to the quality requirements and standards, it makes it way further towards an on-site audit. 

Even after being certified, periodic surveillance audits and inspections continue to take place. These are the necessary milestones to be cleared when your business plans to apply an ISO 9001 certified Quality Management System within its four walls. Remember one thing, a QMS when implemented right, produces better quality products/services that drive customer satisfaction leading a business to build a robust customer base and a fixed brand presence.
 
ISO standard implementation serves a business with enormous advantages to boost its overall reputation outreaching the globe. 

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EKI Energy Services Limited (‘the Company’) is committed to providing effective and prompt service to its stakeholders. The Company has in place, a designated e-mail address i.e. cs@enkingint.org for assistance and/or grievance redressal and is closely monitored by the Company Secretary of the Company. The escalation matrix for complaints relating to the securities of the Company is as provided below:

Ms. Itisha Sahu

Company Secretary

Address: 903, B-1 9th Floor, NRK Business Park, Scheme No. 54, PU4, Indore 452010, Madhya Pradesh India

Mail: cs@enkingint.org

In case of non-redressal of the complaint to the investor’s satisfaction, within a reasonable time frame, the investor may approach-

Mr. Mohit Kumar Agarwal

Chief Financial Officer

Address: 903, B-1 9th Floor, NRK Business Park, Scheme No. 54, PU4, Indore 452010, Madhya Pradesh India

Email: cfo@enkingint.org

In case a complaint is still not redressed to the investor’s satisfaction, the investor may approach the Securities and Exchange Board of India and file their grievance through “SCORES”, the centralized online system for lodging and tracking complaints.

SCORES facility can be accessed through the weblink http://scores.gov.in

Filing complaints on SCORES – Easy & quick

  1.        Register on SCORES portal 
    b.        Mandatory details for filing complaints on SCORES: 
        i.        Name, PAN, Address, Mobile Number, E-mail ID 
    c.        Benefits: 
         i.        Effective communication 
         ii.        Speedy redressal of the grievances